With the advancing technology, improvements have been done on health care provision through Telemedicine. The preceding denotes the interchange of medical information via electronic communication. Notably, many insurance companies are encouraging their members to subscribe to the above because it saves time and money. Nevertheless, it is important to note that customers fail to receive the care they want.
At times, patients can contact Teledoc and fail to receive treatment. However, these doctors do not refund the money. The preceding is wrongful on the customer. Equally, it is a breach of the doctors’ professional ethics. Consequently, the client is left disadvantaged, since he or she will meet another cost of visiting a regular doctor.
CEO Jason Gorevic claims that investigation on customer satisfaction is done within 72 hours. However, this is not true. Not everybody is surveyed. Kim Guthrie of Texas called for urinary tract infection treatment but he did not receive treatment and was not refunded. Surprisingly, he was not interviewed, likewise for Mc Murrain.
Telemedicine attendants may ignore the client’s explanations. The above results in failure in fulfillment of customer’s health needs. Evidenced by symptoms, McMurrain knew she had a Sinus infection. According to her history, the infection remains on her chest if unattended. Then, she called a doctor for a prescription. Instead of helping, the doctor gave her a lecture on how people use antibiotics excessively. Subsequently, the infection got into her lungs making her sicker. Basically, physicians do not take time to listen to clients because of the rush to attend to others online. The preceding lowers the quality of service offered since caregiver do not understand the customer’s exact needs.
David Hildebrand mentions that their Telemedicine policy is founded on “performance assurances” for call duration, hold times, and affiliate gratification. However, he exempts the standards of care therein. In regard to experience and whether the physicians have credentials, David Hildebrand says they just believe in them and they are appreciated. Honestly, there is a need for assurance that physicians fit in their positions. Inexpert doctors are likely to give an incorrect diagnosis and consequently wrong medication to the sick resulting in adverse consequences.